Please read these terms carefully before using Onlinevivah. By accessing or using our platform, you agree to be bound by these legal guidelines.
Last Updated: July 2026
Platform Preamble & Legal Notice
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. Onlinevivah.com (the “Site”) and the Licensed Mobile Application for Accessing the Site (including all associated media and online or electronic documentation) (the “Application”), are owned and operated by Info Edge (India) Limited (“Company”). The Site and Application are hereinafter collectively referred to as “Platform”.
The Platform is an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000. Visitors to the Platform are granted a nonexclusive, limited license to use and access the content and services offered in accordance with these Terms and Conditions (the “License”).
Profile Creation & Consent: It is generally understood that if a person creates a profile for another person on the Platform, the person creating the profile has obtained implicit consent from the person on whose behalf he/she is acting. However, the person whose profile is created retains the right to request the deletion of his/her profile at any time. The Company/Platform does not encourage profile creation without explicit consent and reserves the right to refuse access to the Platform.
Key Highlights at a Glance
Profiles are strictly for matrimonial alliances, not dating or marketing.
Financial details (cards/bank logins) are never stored on our servers.
Identity verification badges require valid government ID validation.
1. Ownership & Company Details
The Platform is owned and operated by Onlinevivah Internet Services, a division of Info Edge (India) Ltd. (hereinafter referred to as "Company"), which term shall, for the purposes hereof, be deemed to include its subsidiaries, affiliates, partners, shareholders, directors, executives, officers, employees, agents, attorneys, accountants and any person vested with any responsibility for any task relating to the affairs of the company, with its registered office currently located at Ground Floor, GF-12A, 94, Meghdoot, Nehru Place, New Delhi - 110 020.
2. Purpose of Platform
The Platform is intended only to serve as a preliminary medium of contact and information for Users who have a bona fide intention to enter into a matrimonial alliance ("Purpose"). The Platform does not purport to be a marriage or business bureau or a dating/contact website.
3. User Presumptions & Limitation of Liability
Company presumes that every User who logs on to the Platform has a bona fide intention to get married / enter into a matrimonial alliance and not otherwise. Company under no circumstances shall be responsible for any loss or damage resulting from anyone's use of the Platform or the services offered on the Platform and/or any content posted on the Platform or transmitted to Users. The exchange of matrimonial profile(s) through or by the Platform should not in any way be construed as a matrimonial offer and/or recommendation from or by the Company. Company shall not be responsible for any loss or damage to any individual arising in/out of, or subsequent to, matrimonial relations established pursuant to use of the service provided by Company.
4. Account Access, Data Collection & Usage
In order to use the Platform, you may sign in using your Facebook/Google login. If you do so, you authorize us to access and use certain Facebook/Google account information that you choose to display publicly. For more information regarding the information we collect from Users and how we use it, Users are advised to visit our Privacy Policy.
Company collects, uses, and discloses your personal information including, without limitation, e-mail ID, address, first name, last name, telephone/mobile number, date of birth, age, gender, ethnic/cultural background, appearance, religion, occupation, preferences, lifestyle information, and general geographical location ("User Data") from Users in order to enable them to create their profiles on the Platform.
Apart from this, certain other health-related information, including physical and mental disabilities, are also collected. The User Data so collected is entered into a program specially devised for matching profiles and providing suitable matches for Users based on their pre-selected partner preference criteria.
User Data is displayed only after taking prior consent of Users. Company does not collect financial information of Users such as credit card/debit card numbers or bank account numbers. Company shall not be able to provide access to the Platform and/or create profiles of Users if the requisite User Data is not provided by the Users. User hereby consents to the usage of his/her User Data to be displayed to other Users on the Platform.
Users hereby give us permission to use the information about their activities and actions that they have taken on the Platform in connection with advertisements, offers, and other sponsored content that the Company displays on the Platform, without charging any fees to the Users. The Company uses data and information about Users to make relevant suggestions and recommendations to its Users.
The Platform utilizes various third-party apps to provide a comprehensive user experience. By using the Platform, you acknowledge and agree that you may be subject to the terms and conditions and privacy policies of these third-party apps. It is your responsibility to review these policies before using any linked services.
When you create a profile on Onlinevivah, certain anonymized details may be visible to external visitors. This information does not include any personally identifiable information (PII) unless you explicitly choose to share it. You can control what information is displayed and visible through your account settings.
5. Distribution of User Data Across Media Channels
The User Data is uploaded by the Users themselves or through any of the Onlinevivah offline centers displayed on the Platform. Company may, at its sole discretion, include all or any portion of the listing intimated by a User for display on the Platform in any other media including the matrimonial sections of other platforms, including but not limited to print media, community associations, websites, television shows, DTH/IPTV services, mobile WAP sites, etc., at no extra cost to the Users, and Company shall not be held liable for the usage/publicity of such information/data.
6. Restrictions on Duplication and Deep Linking
Users undertake not to duplicate, download, publish, modify and distribute material on the Platform unless specifically authorized by the Company in writing. Users undertake not to establish any deep link or other connection to any specific page of the Platform without obtaining prior written consent of the Company.
7. Commercial Use Restrictions
Users undertake to use the Platform for their personal purposes. Using content from the Platform for creating derivative works with a commercial motive without prior written consent from the Company is strictly prohibited.
8. Protection Against Web Scraping and Automation
The Company takes measures including technological means on the Platform to exclude robots, scripts, programs, etc. from crawling or scraping content on the Platform. Users undertake not to circumvent these methods.
9. Disclaimer of Accuracy & Due Diligence
Any advice, counseling, recommendations or information provided on the Platform including information of Users may not be necessarily correct, true or reliable, and that any reliance placed thereon and any action taken on the basis thereof shall be entirely/solely at the risk of the concerned User. Users hereby agree that access to the content available on the Platform is provided by Company to Users on an "AS-IS" and "AS-AVAILABLE" basis.
Users wishing to use the information so provided are advised to conduct their own due diligence, in respect of the content on the Platform, at their own initiative, cost and effort. Company does not advise/recommend a User to establish any contact/interaction with other Users or any based on the data/information as furnished in such User's profile/photograph etc. and the User opting to build contact or interact shall do it solely at his/her own risk.
Company cannot be held responsible or liable, in any manner whatsoever, in respect of any reliance placed on any information displayed/placed on the Platform, since the same purports merely to act as indicators of the general scenario in the related behalf.
10. User Conduct, Verification & Prohibited Content
Company does not authenticate, vet, screen, endorse or investigate any information or assertion comprised in the matrimonial listings, or any other content on the Platform, nor does it in any manner whatsoever certify or attest the same to be correct or true. It does not endorse matches and profiles in any manner, but an implied presumption is cast on the Users that the information(s) furnished are exclusively/solely to carve out/frame a suitable profile for the purpose of matrimonial alliance based on the partner preferences criteria set by the Users.
All due diligence, effort and initiatives must be exercised by those wishing to use any information found on the Platform, and should take adequate precautions with the full and complete knowledge that all information contained in the matrimonial listings have been placed there directly by Users of the Platform without any prior intimation, consent or verification of by Company.
Users of the Platform are prohibited from uploading, posting, transmitting, updating or sharing any information that:
a. belongs to another person and to which the user does not have any right to;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way;
c. infringes any patent, trademark, copyright or other proprietary rights;
d. violates any law for the time being in force;
e. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonates another person;
f. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Platform; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of.
11. Security, Data Privacy & User Indemnification
Company is an online service provider for Users to create their own/unique profiles envisaging certain personal (optional) information(s) and User Data are to be displayed on the Platform, which information is used by Users for the Purpose. Company does not share User Data with other Users or third parties without the prior consent of the User. Although Company shall take all reasonable precautions, Company shall not be responsible in case such User Data so displayed on the Platform being unauthorisedly copied / printed / published / forged / superimposed / manipulated etc. or misused by any User. Users shall indemnify Company from all kinds of losses / damages which Company may suffer from any activities carried out by them through improper use of the Platform/service provided by Company.
12. Hold Harmless Agreement
By listing a matrimonial profile, or a business or personal listing or a link, or any content or listing, on the Platform, the concerned User making or posting such listing, and the person or persons responsible for such posting or listing, shall be deemed to have agreed to hold Company harmless and protected against any suit or complaint, civil, pecuniary or criminal, and against any claims or damages (including, without limitation, interests, fines and penalties) which may be brought against or levied on Company on account of any matter arising out of, or relating to, such posting/listing or response received from such posting/listing.
13. User Obligations & Moderation Disclaimer
Whilst using the Platform an obligation is cast upon Users to only provide true and correct information and in the case of creating a profile Users undertake at all times to keep the information up to date. Company does not represent or endorse the accuracy or reliability of any member/visitor profile, advice, opinion, statement or other information displayed/uploaded through the service by Company.
Company or any of its owners, staff or agents are not responsible under any circumstances for any action/display whether direct or indirect, which occurs as a result of online display of information in the nature of illicit material/material that may be offensive to visitors/members or is patently offensive to the online community or any material which may promote racism, bigotry, hatred or physical/mental harm of any kind to any group or individual or transmit any chain letters or junk mail or unsolicited mass mailing or spamming or obscene material to other users/members.
Company does not monitor the conduct of Users and therefore does not take the responsibility of any conduct by Users who may avail/obtain/use/exploit the online service provided by Company in order to harass, abuse or harm another Users or use the said online service to promote/advertise/solicit anything without their prior consent or an act in any manner which may threaten the safety of other Users.
14. Content Removal, Account Termination & AI Moderation
Company reserves the right to remove/delete any content/message/photo(s)/profile or cancel the registration/membership of a User either upon a complaint received from another User or upon discovery of the same on its own or based on its sole judgment and perception and it shall without notice stop providing the service entitled to a User and forfeit all other incidental service(s) with immediate effect along with the fee/tenure of registration as well as take appropriate legal action against such User.
By listing a profile on the Platform, it is deemed that the said User has an intention to get married and in case it appears to Company that at the time of listing the profile or subsequently such User had no intention to enter into a matrimonial alliance or has changed his/her intention, then Company shall reserve the right to remove/delete such profile from the Platform and initiate prosecution under the law or take such steps as may be advised from time to time.
By using the Platform, it is deemed that the User agrees not to post any content or views that may be considered threatening, abusive, vulgar, obscene or otherwise objectionable or act illegally or otherwise harass another user; put wrong or misleading information in any of the details of his/her own profile; impersonate another or use the site for any commercial purposes; or interfere with or disrupt the operation of this site, or disobey any reasonable requirements, procedures or policies imposed by Company from time to time.
Company employs proprietary and third-party AI tools to identify and address harmful content on the Platform. These tools are designed to take reasonable efforts towards detecting violations of platform terms and applicable laws, including harmful behavior such as speech that violates our platform terms. Automated moderation may operate automatically or with human oversight, depending on the complexity of the content and internal guidelines. Based on the output of technological moderation, content may be approved, rejected, or escalated to a second level of review by human moderators. These tools rely on third-party services to provide the detection and moderation capabilities.
Our automated tools function as part of a multi-layered moderation process. Please note that users have the right to raise grievances or appeal moderation decisions in accordance with our platform terms by writing on help@Onlinevivah.com and such feedback will be reviewed in accordance with established timelines, including by human moderators where necessary.
These tools are part of our ongoing efforts to improve moderation capabilities and ensure compliance with legal and platform standards. While we endeavor to maintain accuracy and fairness, no system is perfect. The measures are implemented on an "as is" basis, and we will continue to refine them in collaboration with external service providers to better protect our community.
15. Legal Compliance & Non-Inducement
Nothing comprised in the contents of the Platform is intended or meant to induce or persuade or convince or invite any person whatsoever to perform any action or do any such thing, or not to perform or do, where such performance or doing, or non-performance or not doing, constitute any contravention of any law or regulation in force for the time being to which such person or action may be governed.
16. User Disputes & Communication Disclaimer
Company shall not be held responsible for any interactions/passing of information(s) etc. between any User via e-mail, chat or any other medium with another User and Company has no obligation to monitor any such disputes arising between the Users and Company shall not be party to such dispute/litigation etc.
Company reserves the absolute right to modify or amend or delete, in any manner as it deems fit, any content of any matrimonial listing placed on the Platform in order to ensure compliance with the rules of such placement (which may include, without limitation, the efforts and initiatives by Company to maximize response to matrimonial listings), prima facie accuracy and the prevailing laws in force for the time being, especially those relating to prohibition of any indecent, unlawful or obscene content.
Company reserves the absolute right to delete any profile if it finds that the same person has created multiple profiles on the Platform. Even if different profiles have been created with the same contact details, Company will reserve the absolute right to delete all such profiles.
If any member refuses to give consent to a physical address verification that Company has requested, then Company will have the absolute right to either put a "Not Verified" stamp on the profile or to delete the profile.
18. External Links & Third-Party Services
Websites to which links are given on the Platform and the contents thereof are the sole responsibility of the promoters of such websites and Company does not, in any manner whatsoever, recommend, authenticate, endorse, verify or certify these websites or any contents or links there.
Company does not take any responsibility for the privacy practice adopted by such other websites and therefore Company recommends Users to read the privacy statement of each and every website that they visit. Company also does not take any responsibility or endorse the authenticity of the other online services displayed on the Platform which may offer various services like a lucky draw, win a free trip, win free tickets, astrology, palmistry, numerology etc.
User of the Platform shall, at its sole risk and responsibility, click and surf on to such other website(s)/links which is/are being displayed on the Platform. Users shall always bear in mind that at a single stroke/click of the mouse on such links/website, it gets connected through the Transmission Control Protocol (TCP)/Internet Protocol (IP) network of the said Users and not through the IP of the Platform.
Company also does not suggest/encourage Users to furnish personal information and especially the Profile ID/User Name of the User on the Platform to such or any other website(s).
19. Future Partner Tie-ups & Privacy
Company reserves the right to tie up with partners in future to come up with various other online services. However, Company shall never share the information/data collected from Users with such other partners without taking prior consent/permission from such Users.
Company in such circumstances suggests that Users peruse the privacy policy of such partners before giving their consent or before furnishing personal identifiable information with such other website(s).
Company is not privy to the privacy practice adopted by its partners and does not take the responsibility in respect of the privacy policy adopted/to be adopted by such partners.
Company also reserves the right to use/share the information/data collected from Users with its partners if a User has already made public the information/data to Users of the Platform.
20. Disclaimer of Liabilities & Warranties
Company hereby specifically disclaims any liabilities or warranties or guarantees, express, specific or implied, which may be attributable, in any manner whatsoever, to the existence, promotion, canvassing, contents, links, information or discontinuance of the Platform.
No claims for damages, restitution, loss of profits, or any other pecuniary, civil or criminal plaints, which may be said to arise out of, or on account of, any matter contained or related to the Platform, shall lie or be deemed to be sustainable against Company.
Company assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of User communications.
Company is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to Users or to any other person's computer related to or resulting from participating or downloading materials/information from the Platform.
22. User Classifications & Privilege Modifications
Users who visit the platform are classified by company as users with incomplete or complete profiles. Both these types could further be free members or paid members. Company reserves the absolute right to modify, amend, Change, Curtail or expand any privileges, Rights, benefits, liabilities or responsibilities of all types of paid users as it deems fit and these will be instantly applicable to all past, present and future users.
Company allows free users certain benefits/privileges like initiating free contact via Express Interest Functionality, viewing contact details of paid Users under certain conditions etc. The quantum of these benefits and even the benefits in totality will be at the sole discretion of Company. Company will determine at its own discretion how many benefits it offers to every free User. Company will simultaneously offer different levels of benefits to different free Users. Benefit restriction to free Users will be done via multiple means including restricting access, spam filters, quotas etc.
23. Payment Terms, Refunds & Policy Amendments
Payments for the services offered on the Platform shall be on a 100% advance basis. The payment for service once subscribed to by the User is not refundable and any amount paid shall stand appropriated. Refund, if any, will be at the sole discretion of the Company and it offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the User's card/bank accounts.
Company gives no guarantees of server uptime or applications working properly. All is on a best effort basis and Company's liability for losses, damages and claims hereunder is limited to refund of amount only.
Company undertakes no liability for free services. Company reserves its right to amend/alter or change all or any disclaimers or Terms at any time without any prior notice. All terms/disclaimers whether specifically mentioned or not shall be deemed to be included if any reference is made to them.
The continued usage of the Platform by a User shall constitute deemed acceptance by the User of the amended Terms.
24. Credential Confidentiality & Payment Security
The User is solely and exclusively responsible for maintaining confidentiality of the User password and User identification and all activities and transmission performed by the User through his/her user identification and shall be solely responsible for carrying out any online or off-line transaction involving credit cards/debit cards or such other forms of instruments or documents for making such transactions and Company assumes no responsibility or liability for their improper use of information relating to such usage of credit cards/debit cards used by the subscriber online/offline.
Company uses reasonable care as is necessary to ensure that all or any data/information does not fall in the wrong hands. The weak link in credit card transactions is securely storing the data once received; therefore Company does not store or keep credit card/debit card/bank account. For the purposes of ensuring the maximum security for the financial information of a user (such as credit card/debit card/internet banking data), all such online payment transactions are carried out directly on the secured platforms of payment gateways and not on the Platform.
25. Service Interruption & Continuity
Company does not warrant that the Platform will be uninterrupted or error-free. Company provides the service on an "as is" basis. However, Company will take all reasonable steps to provide its users with error free, uninterrupted user experience. There may be delays, omissions, and interruptions in the availability of the Platform.
Users acknowledge that use of the Platform is solely at their cost and risk. Company is not responsible for suspension of the services on the Platform, irrespective of the reason for such interruption/suspension. Company may discontinue or change the services on the Platform or its availability at any time, and the User is also free to stop availing the services on the Platform at any time.
26. Third-Party Payment Gateway Disclaimer
The Company uses third party payment gateways on the Platform and failures in these gateways would be communicated to the users as it is. Extra currency/conversion charges/deductions/error issues from payment gateway shall not be the responsibility of the Company.
27. Proprietary Rights & IP Protection
Company has complete rights in the Platform and the services provided thereunder. The Platform contains to the extent protected by applicable laws, copyrighted material, trademarks, and other proprietary information of its owners and its licensors. Except for that information which is in the public domain or for any other information/display for which permission have not been obtained from Company, Company reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement of the said proprietary rights for illegal copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information.
28. Content Verification & Investigation Rights
Company reserves the right to verify the authenticity of Content posted on the site. Company if circumstances warrant may call for/ask any of its Users to provide documentary or other form of evidence supporting the information/User Data posted on the Platform and the User, without any protest shall produce such documentary/other evidence in support of such information and if the User fails to produce such information within a reasonable or stipulated time frame, Company may, in its sole discretion, terminate the profile/access to the Platform and forfeit the advance without a refund and take appropriate steps under the provisions of law.
Company also reserves the right to investigate and take appropriate legal action without limitation at its sole discretion against any User who violates/misuses the online services and terminating the profile/access to the Platform of such violators without prior intimation who utilise the Platform in any manner which brings into disrepute or impairs the interests and functioning of Platform or the Company.
29. Misuse & Enforcement Actions
Company reserves the right to investigate and take appropriate legal action without limitation at its sole discretion against any User who violates or misuses the online services, including terminating the profile or access to the Platform of such violators without prior intimation where usage brings into disrepute or impairs the interests and functioning of the Platform or the Company.
Company does not take the responsibility of any information posted by its Users on the Platform, any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights and in case Company receives/discovers any such infringement, the said User may be called for/asked to furnish/provide evidence/relevant information in support of such display like an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest or a description of the copyrighted work that may have been infringed or information or a written statement that the User under bona-fide faith belief that the disputed information does not lead to any authorized use or infringement of copyright etc., under the law or a statement that the User is liable to penalty of perjury in case any of the information/statement furnished is proved otherwise or a declaration that the information displayed/posted is accurate and the User is itself the copyright owner or authorized to act on the copyright owner's behalf.
31. Electronic Monitoring & Legal Disclosure
Company has no obligation to monitor the activities of its Users. However, Company has the right to monitor the Platform electronically from time to time and disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate the Platform properly, or to protect itself or its Users. Company also reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or violative of provision of law.
32. Governing Law & Jurisdiction
The usage of this Platform and any disputes/issues arising out of it shall be subject to the applicable laws in force for the time being in the NCT of Delhi irrespective of conflicting provisions of law and to the exclusive jurisdiction of courts located in New Delhi.
33. Contact Limits (Express Interest)
All members of Platform are restricted to the following number of contacts they can make via the "Express Interest" option on the Platform:
- Daily Limit: 125 contacts
- Weekly Limit: 350 contacts
- Monthly Limit: 1000 contacts
34. Account Restrictions on Complaints or Suspected Misbehavior
In case Company receives any incriminating evidence/complaint against any User from other Users of the Platform, or if Company, through data available to it from its servers, suspects misbehavior on any User's part, it reserves the right to impose restrictions on the User's account which include but may not be confined to preventing the User under question from making multiple contacts and restricting the User to only contact members whose desired partner profile the User satisfies.
35. Service Duration Definition
All services which are defined by time period indicated in months shall imply 1 month to be equal to 30 days and for any longer duration service the total duration in days will be the number of months multiplied by 30.
36. Prohibited Contact Details Placement
Company guidelines prohibit members to give their name and/or contact details in any form - Email, Phone nos., Messenger IDs, Postal address etc. in any fields other than the specific ones where the same information is asked. If any member who puts the above information in any field other than the one meant for that purpose then the Company screening team will remove the same.
37. Consent for User Communications & Notifications
Users of the Platform are consenting for receiving:
a. Membership Emails: Emails conveying the benefits of paid membership to Users. These are sent to the Email address mentioned by the Users in their profile.
b. Important Notifications from the Platform: Messages/notifications sent to Users to inform them of various alerts related to usage of the Platform. These will be communicated to the Users by Email/app notifications etc. or on their Landline/Mobile from a non-140 number via SMS/MMS/VMS/USSD/IVR/Calls etc.
c. Membership SMSes/Calls: SMSes or phone calls conveying the benefits of paid membership to Users. Users will receive these calls or SMS on any of the phone numbers mentioned by Users on their profile, if they have subscribed to calls/SMS in their alert manager settings.
38. Privacy Policy Acknowledgement
Users are advised to go through the Privacy Policy available on the Platform to understand how the Company collects, uses, and protects User Data. By accepting these Terms, Users also express their consent to the Privacy Policy.
39. Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
40. Entire Agreement
These Terms and Conditions, along with the Privacy Policy and any other legal notices published by the Company on the Platform, shall constitute the entire agreement between the User and the Company concerning the usage of the Platform and its services.
Have questions regarding our Legal Policies?
For grievances, profile moderation appeals, or policy inquiries, feel free to contact our legal team.
