FAQ pageFAQ page

How do I add my profile?

	Click on the link Register Profile Free
	The form to add your profile will be displayed. Give all the necessary as well as optional details asked in the form. Click on the submit button.
	Give as many details as possible, including your contact details in full. This will increase the chances of your profile being displayed when our members search for matches.
	After you submit your information, your profile will be automatically created and you shall be given a "Matrimony ID" generated for future references.

All the profiles are validated before inclusion in the database. It may take up to 24 hours for the validation. An e-mail would be sent to you once the profile is added.

The profiles are validated for statutory regulations of the site to avoid pornography and various other factors and to have uniformity in the database.

Can I register for my friend, relative or sibling?

Yes! In fact we have a large number of profiles being registered by parents, siblings, relatives etc.

How do I make the payment through post / courier?

You can send cheque/DD along with your Matrimony ID to any of our addresses. Please send cheques in the local currency of the office to which it is sent.

How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?
We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded, kindly contact our franchise office or send a mail to info@onlinevivah along with your payment details.

Can I choose my own Matrimony ID?

Every Matrimony ID is unique and is allocated by the system. You cannot choose your own matrimony ID since it is system generated. It cannot be changed under any circumstance.

I'm registering for my sister/brother and me. Can we both have the same Matrimony ID?
A Matrimony ID identifies each person uniquely. Please register separate profiles for you and your sibling.

How long will it take to upgrade my profile, once I make the payment?
We will upgrade your profile as soon as we receive your payment. An e-mail confirming your upgradation will be sent to you.

What is online payment and how do I make an online payment?

Online payment is the easiest and fastest mode of payment. You can make payments through the Internet using your net banking /credit card /debit card. to make payments online. to know whether you can use your card to make the payment or to find the list of other modes of payment.

How do I delete my profile?

To delete your profile:

	Login using your "Matrimony ID" and "Password".
	Select the "Delete Profile" option under "Profiles" section in the left navigation and enter the reason for deletion.
	Click on the "Yes" button. Your profile will be deleted immediately.
	Please note that profiles once deleted cannot be restored or reactivated.

Is it possible to restore the deleted profile?

Your profile once deleted from our database cannot be restored/reactivated.

I'm a non-member. Can I contact a member?

As a non-member you can only search for profiles of members registered on our portal. But to contact them you have to become a member.

How do I change a photo in my profile?

	Login using your "Matrimony / Email ID" and "Password"
	Click on the "Upload Photo" link under the space reserved for your Photo.
	Click on the "Change Photo" link below the photo you wish to change.

How do I protect my photo?

To ensure your privacy, you can protect your photo with a password. You can give the password to prospective alliances upon communication.

	Login using your "Matrimony / Email ID" and "Password"
	Click on the "Basic Detail " link under the space reserved for your Photo.
	Enter your photo password (different from profile password) and re-enter it for confirmation. Click on the "Submit" button.
	Please note that this option is available only for Paid members.

How do I view protected photos?

If a photo prompts for a password to be viewed when you try to view it, it means that this member has protected his/her photo for privacy reasons. To view a protected photo, you need a photo password. Contact the member and get the photo password to view the photo.

What is Request Photograph?

If a member has not added his/her photo that you'd like to view, you could request the member to add it. Please note you can Request Photo only if you have added your photo.